Refund policy

This refund policy describes when and how Let's Meet refunds subscription fees. It applies in addition to the terms of service.

1. 30-day money-back guarantee

Let's Meet offers every new customer a 30-day money-back guarantee: if the product is not right for you, email us within 30 days of your first payment and we refund the full amount, no questions asked. This commercial guarantee is added to the statutory right of withdrawal described below, it does not replace it. It applies once per customer, on the first subscription purchased.

2. Statutory withdrawal right and renewals

Subscriptions are billed in advance and renew automatically. Consumers established in the European Union have a 14-day right of withdrawal after first subscribing to a paid plan. After the 30-day guarantee, fees already paid for the current period are no longer refundable: you can cancel at any time and keep access until the end of the period you paid for, with no further charge.

3. How to request a refund

To request a refund, send an email with the following:

• Write to hello@letsbegeek.com with the subject "Refund request".
• Include the account email and, if you have it, the invoice number.
• We process requests within 5 business days and refund to the original payment method.

4. Processing times

Approved refunds usually reach your card within 5 to 10 business days depending on your bank. Bank transfers can take longer.

5. Exclusions and payments collected by hosts

The guarantee covers the Let's Meet subscription. It does not cover fees charged by Stripe or SumUp, custom domain fees paid to third parties, or bespoke work already delivered. Payments a host collects from their own clients are governed by that host's cancellation policy; Let's Meet only facilitates the transaction and takes no commission on it.

6. Contact

Questions about this policy:

• hello@letsbegeek.com